Verint impact 360 workforce management user guide pdf

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Download / Read Online Verint impact 360 workforce management user guide pdf >>
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Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates. Read the latest Verint Workforce Optimization reviews, and choose your business software with confidence. Verint Workforce Optimization has capabilities for assisting employers to control work space limits connected with security rules . We are happy to see the desired results in the Realtime from this product . We used this for tracking work in the call center. Unfortunately the system will also go down constantly, so be prepared. It constantly goes down, and is extremely unfriendly to new users. It can analyze a lot of data points when it comes to calls, time taken and market information. I work with the interaction analytics part of the Verint suite. This is not focused on employee performance, schedules or experience. Verint work through partners in Denmark which makes the road from customer to Verint very long, especially when having issues where the partner does not have the competencies to resolve the issues or provide the training. Characteristics of search results cannot be benchmarked directly with other datasets. You have to export data to compare two datasets with regard to e. Technical errors of all sorts appear quite often, and it is often difficult for us, the partner and Verint to identify their origin and thus the right way to fix them. User friendly UI with a variety of methodogical approaches to analyses. It would be good to be able to give more responsibility to the staff using it or the supervisors without giving it wholly over. Whenever you mark someone off it shows a pop up of the employee filter and this never works you always have to just press cancel. If you extend a shift it asks if you want to replace the shift with another one which i would delete and put in the new shift if i wanted that i just want to make the shift longer. It does not talk to the people who use it eg. Verint is a tool that has a lot of customers in the world. As a result, It has not enough value for money. Verint is our new Workforce Optimization tool. We have experienced several issues since we started using it. It looks like a huge bad decision. Manual plotting of schedules, this is taking too much of our time that shouldnt be the case since we are supposed to provide recommendations right away. We are having all this concerns that we are not supposed to have based on my previous experience with other WFM tools that I have already used. Great value gained from a tool every contact center regardless of size should be using. The forecasting functionality helps us plan staffing and be prepared to serve customers when they need it. Even the littlest of things save a lot of time. No more manually sending emails by our WFM team. Saves a tremendous amount of time! I cant think of anything to list. One thing I wish was better is that the DPA report only allows 20 users at once, it would be nice to increase that number, but it does not impact the performance of the product. The tools are fairly simple given the complex environment we work in. The different tools integrate well together. We like that the application uses roles to establish what access those roles have in the application. We have had Verint now for about 8 months, and it replaced a very similar software. I still think it needs improvement for various edge cases. I still see that there are issues capturing some users. Overall though, the assistance we receive whenever issues come up are handled fairly quickly. We have a dedicated tech representative that we can refer to, and he is quite helpful. We still find weird issues with data capture on a very small population of users and there doesnt seem to be a reason why2. You can customize it to a certain degree2. The capabilities in terms of data capture outnumber those of our previous vendor3. WFO platform has been so very easy to us and adaptable to every business that we assist. From Forecasting and Scheduling, to Performance management and Quality monitoring each application has been great and improving performance and making teams and departments better at what they do. When you know better, you do better, this WFO package has bought that to the forefront of every client we have worked with. I wish there was more control over the editing of KPIs after they have been established. Verint ensures that their product experts work with your experts to facilitate an easy implementation. This model has allowed us to hit the ground running an achieve our ROI within 6 months of implementation. The integrated reporting suite could be improved. Enables business to uncover actionable insights in a timely manner. Create a headline summary of your review. If you are a small business, or if you . How likely is it that you would recommend this product or service to a friend or colleague? What do you dislike most about the product or servic filexlib.
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